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KMID : 1123920180320020134
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Korean Journal of Oriental Physiology and Pathology
2018 Volume.32 No. 2 p.134 ~ p.140
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Survey on the Satisfaction and Demand of Healthcare Providers who Participated in a Collaborative First-stage Pilot Project between Korean Medicine and Western Medicine
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Lee Hye-Yoon
Lee Dong-Hyo
Lee Go-Eun
Kim Jeong-Hun
Kim Hyun-Min
Kim Nam-Kwen
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Abstract
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This study aims to evaluate healthcare providers’ satisfaction and demands pertaining to the collaborative first-stage pilot project between Korean medicine and Western medicine. This survey was conducted via electronic mail among 33 healthcare providers participating in the pilot project. Likert type 5-point scale or Likert type 7-point scale was used to evaluate each item. The response of ‘≥4’ on the 5-point scale, and ‘≥5’ on the 7-point scale were analyzed as positive answers. A total of 27 healthcare providers (81.8%) responded, of which 9 were western medical doctors (33.3%) and 18 were Korean medical doctors (66.7%). In respect to satisfaction of the pilot project, 88.9% gave positive responses on improved patients’ convenience, 59.3% on treatment efficiency and 55.6% on diagnosis efficiency. In terms of self-evaluation on the pilot project, 70.4% gave positive answers on changes in quality of collaborative treatment, 74.1% on cooperation of results, 63.0% on cooperation of structure and 51.9% on cooperation of process. In terms of demand for collaborative treatment or the pilot project, ‘standardized manual’ and ‘simplification of administrative procedures’ showed highest demand, resulting up to 88.9%, followed by 85.2% demanding more public relations and 63.9% demanding enlargement of participating hospitals. This survey revealed that healthcare providers are generally satisfied with patients’ convenience and treatment effects. Further studies are needed to develop a standardized manual, simplified administrative procedures, and expanded pilot project contents.
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KEYWORD
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Collaborative treatment, Satisfaction, Demand, Healthcare provider
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